Welcome to our Privacy Policy
Introduction
This is the Privacy Policy for Telehealth/Lynch’s Pharmacy and applies to our website www.lynchspharmacy.com (Garvan please confirm)
This privacy statement together with our terms of use (“Terms of Use”) and any other documents referred to on it (“Privacy Policy”) sets out how Lynch’s Pharmacy uses and processes any personal information that you provide when you use this website.
Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.
Company Details:
Our Company Name is Lynch’s Pharmacy
We are based in Douglas, Cork
Contact Person Garvan Lynch
Business address: Broadale, Maryborough Hill, Douglas, Cork. T12CX72 Business telephone number 021-4366923
Our principle activity is Pharmacy Web Site: www.lynchspharmacy.com
Privacy Policy
At Lynch’ Pharmacy, we are committed to ensuring that your privacy is protected when using this website.
Our Privacy Policy sets out the basis on which any personal information that we collect from you, or that you provide to us, will be processed by us. Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with our Privacy Policy.
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
How we collect your personal information
When you register with our website, we create an account for you and record your details in our database. Any time you make an order, we record your billing and shipping address details in our database so that you can select them quickly the next time you create an order.
We collect:-
- First Name/Last Name
- Address Details
- Phone Number
- Password details. These are encrypted and not accessible by (Lynch’s Pharmacy)
- Order History Details
- Product Wish list Details
On completing the order process we collect:-
- First Name/Last Name
- Address Details
- Mobile Phone Number
- Order Details
Making a Payment
We never record your credit card details in our database, but we do pass these details on to Paypal (Garvan please confirm). More information can be found here:
https://www.paypal.com/ie/webapps/mpp/ua/privacy-full
Contact Forms
Data supplied via our contact forms are recorded in our database. We reply to all contacts made directly through email (Garvan please confirm that there is a Contact Form on the website).
Data collected via these forms include:-
- Name
- Email Address
- Message info
- Contact Number
Email Marketing
(Garvan do you use anything to engage with customers via email? Such as BrotherMailer?)
A customer may subscribe to our email via:-
- the checkout process
- sign up to newsletter
- create an account/register
The data collected includes:-
- name
- Email Address
- Order History
- Wish Lists
- abandoned baskets
We put an UNSUBSCRIBE link at the bottom of all our emails so that you can unsubscribe from our email database at any time.
Personalisation
(Garvan will you be recording all activity on your website? Will you be using something to personalise your customers shopping experience?)
Review Platform
(Garvan will you be facilitating a review platform to facilitate customers reviewing your website?)
Real Time Messaging
(Garvan do you wish to communicate with your customers via real time messaging?)
What information do we collect? How do we use it?
When you submit feedback or make an enquiry through our website, we need to know some details about you. This enables us to contact you. We collect your name, address, phone number, e-mail address and your message. We use this data to respond to any enquiries and take your feedback on how to improve our service.
Lynch’ Pharmacy does not share, sell, trade or rent your personal information to others.
We retain this information for a period of 6 months. After such time the data is anonymised or deleted.
Why we collect Personal Data
- To provide you with goods and services you have ordered. This will involve sharing your personal data with our logistics and shipping partners
- To contact you regarding your order
- To respond to communications
- To offer competitions
- To inform you of promotions/events, etc.
Why we collect Non-Personal Data
- To gain a better understanding of our website users site usage so that we can use this information to improve the website thereby enhancing customer experience
- To estimate audience size and usage patterns
- To store user preferences so you can customise the site
- To track return visitors
Cookies
What is a Cookie?
A cookie is a text file placed on your computer by a website to enable that website to work more efficiently by recognising that you have visited that website before. Cookies make it easier for you to maintain your preferences on the Website, and by seeing how you use the Website; we can tailor the Website around your preferences and measure usability of the Website. Most websites use cookies to provide information about how you use that site. Web browsers allow control of cookies through the browser settings.
For more information visit the All About Cookies website.
See this page http://www.allaboutcookies.org/manage-cookies/ on how to change Cookie Settings on your browser.
This Drupal website, like the vast majority of websites, makes use of session cookies and other types of cookies.
We obtain information about your usage of the Website by using a cookie file, in order to help us to improve the Website and to deliver a better and more personalised service. We collect information about your computer, including, where available, your IP address, operating system and browser type, for system administration, to report aggregate information to our advertisers, to record session information and/or to assist you in browsing the Website.
Google Analytics
The Website uses Google Analytics to collect information about how visitors use the Website. The Cookies used by this product collect information in an anonymous form and are used by many different websites. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. If you wish to opt out of being tracked by Google Analytics across all websites, please visit http://tools.google.com/dlpage/gaoptout
Customer Rights
To request a copy of the data we hold on you, please contact Garvan Lynch on this email address garvanlynch@eircom.net. We will respond within 1 month. No fee will apply.
Should you wish to have your personal data corrected, if inaccurate, or erased, or or if you wish to request that we stop processing your data, please contact Garvan Lynch on this email address Lynch’ Pharmacy. We will respond within 1 month.
Right to lodge a complaint
You have the right to lodge a complaint with the Office of the Data Protection Commissioner with regards to our processing your Personal Data. You can contact the Office of the Data Protection Commissioner as follows:
Office of the Data Protection Commissioner
Canal House, Station Road, Portarlington, County Laois
Phone: +353 57 868 4800 / 353 761 104 800 LoCall: 1890 25 22 31
Email: info@dataprotection.ie
Fax: +353 57 868 4757
Security
We take our security responsibilities seriously, employing the most appropriate physical and technical measures, including staff training and awareness and we review these measures regularly.
Links to other websites
This website may contain links to other websites.
Lynch’s Pharmacy is not responsible for the privacy policies or practices of any third party you visit through these links.
Your Consent
By using our Web site, you consent to the collection and use of this information by Lynch’s Pharmacy. We will obtain consent from you when we collect this data through our website form.
See above “What information do we collect? How do we use it?” for further details.
Should you wish to withdraw consent, please contact Garvan Lynch, on this email address garvanlynch@eircom.net. We will respond within 1 month.
Retention
All data collected and stored in our offices are kept for 1 year. After this data is deleted.
Anything submitted on this website form before 25th May 2018 has been erased from the database.
Going forward, data will not be retained if you withdraw consent.
Privacy Statement for Children
This Website is not targeted at children under the age of 13. We do not knowingly collect personal information from any person who is under the age of 13. If it comes to our attention that we have collected personal data from a person under the age of 13, we will delete this information as soon as reasonably possible. If you have reason to believe that this has occurred, please contact us at garvanlynch@eircom.net or on 021-4366923.
We recommend that children aged 13 and under seek their parents or legal guardian’s permission before using the Website or submitting any personal information to us through the Website.
Contact Us
Any questions, comments or queries regarding this Privacy Statement should be addressed to garvanlynch@eircom.net
